Last updated: January 25, 2026
SRAR ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms or request information
- Register for our services or consultations
- Subscribe to newsletters or marketing communications
- Engage with our chatbot or customer support
This information may include: name, email address, company name, job title, and any other information you choose to provide.
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services
- To respond to your inquiries and provide customer support
- To send you marketing communications (with your consent)
- To analyze usage trends and improve user experience
- To comply with legal obligations and protect our rights
Legal Basis for Processing
We process your personal data on the following legal bases: (a) Consent — where you have given explicit consent, such as subscribing to marketing communications or accepting analytics cookies; (b) Contractual necessity — where processing is required to deliver services you have requested; (c) Legal obligation — where we are required to process data to comply with applicable law; and (d) Legitimate interests — where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist us in operating our website and providing services
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Receive your personal information in a structured format
- Withdraw Consent: Withdraw previously given consent at any time, without affecting the lawfulness of processing prior to withdrawal
- Grievance Redressal: Lodge a grievance regarding the processing of your personal data (right under the Digital Personal Data Protection Act, 2023)
- Nomination: Nominate another individual to exercise your data rights on your behalf in the event of your death or incapacity (right under the DPDP Act, 2023)
To exercise these rights, please contact our Grievance Officer at info@srar.in or write to the address below. We will respond within 30 days.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookies Policy.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
As an Indian company subject to the Digital Personal Data Protection Act, 2023 (DPDP Act), we transfer personal data only to countries notified by the Government of India as permissible destinations for cross-border data transfers, or where adequate contractual safeguards are in place. We use service providers such as Google (Google Analytics, Google Tag Manager) whose data processing is governed by their respective data processing agreements and privacy frameworks.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Indicative retention periods are:
- Contact form and enquiry data: 3 years from last interaction
- Analytics data (Google Analytics): 26 months (Google Analytics default retention)
- Cookie consent records: 1 year
- Legal and contractual records: 7 years or as required by applicable Indian law
When we no longer need your information, we will securely delete or anonymize it.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Under the Digital Personal Data Protection Act, 2023, processing of personal data of children requires verifiable consent from a parent or lawful guardian. If you believe we have collected information from a child without such consent, please contact us immediately and we will delete it promptly.
10. Digital Personal Data Protection Act, 2023 (India)
SRAR operates as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP Act). You, as the individual whose data is collected, are the Data Principal. We are committed to complying with all obligations prescribed under the DPDP Act.
Grievance Officer
In accordance with the DPDP Act, 2023 and the Information Technology Act, 2000, we have appointed a Grievance Officer to address any concerns regarding the processing of your personal data. You may contact the Grievance Officer at:
- Designation: Grievance Officer — Data Privacy
- Email: info@srar.in
- Address: M/s. SRAR Research & Analytics Private Limited, Door No.: 7-8-40, Chettivanipalem, NH-5 Road, Opp. Ele Substation, Gajuwaka, Visakhapatnam – 530 026
- Response time: We will acknowledge your grievance within 48 hours and resolve it within 30 days.
Consent-Based Processing
Where we rely on your consent to process personal data (e.g., analytics, marketing), you have the right to withdraw that consent at any time using the cookie preference centre on our website. Withdrawal of consent will not affect the lawfulness of processing that occurred prior to withdrawal.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@srar.in
Address: M/s. SRAR Research & Analytics Private Limited, Door No.: 7-8-40, Chettivanipalem, NH-5 Road, Opp. Ele Substation, Gajuwaka, Visakhapatnam – 530 026